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T&Cs

Website Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cert ID Europe Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Cert ID' or 'Cert ID Europe' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Cert ID Europe Limited, Four Oaks House, Lichfield Road, Sutton Coldfield, B74 2TZ, United Kingdom. Our company registration number is 03777518 registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

 
• The content of the pages of this website is for your general information
  and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to
  the accuracy, timeliness, performance, completeness or suitability of the
  information and materials found or offered on this website for any 
  particular purpose. You acknowledge that such information and 
  materials may contain inaccuracies or errors and we expressly exclude
  liability for any such inaccuracies or errors to the fullest extent permitted
  by law.

• Your use of any information or materials on this website is entirely at 
  your own risk, for which we shall not be liable. It shall be your own
  responsibility to ensure that any products, services or information
  available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This
  material includes, but is not limited to, the design, layout, look,
  appearance and graphics. Reproduction is prohibited other than in
  accordance with the copyright notice, which forms part of these terms
  and conditions.

• All trademarks reproduced in this website, which are not the property of,
  or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages
  and/or be a criminal offence.

• From time to time, this website may also include links to other websites.
  These links are provided for your convenience to provide further
  information. They do not signify that we endorse the website(s). We
  have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the 
  website is subject to the laws of England, Northern Ireland, Scotland and
  Wales.

Customer Satisfaction

Certification Services
 
Cert ID encourage feedback on all aspects of our performance.  If you would like to share your views of our service levels, whether, good, bad or indifferent please call us on 0121 308 1818. We try our best to proactively resolve any issues but in the last resort if you feel you have to make a formal complaint we ask that you put it in writing to technical@cert-id.eu. We will investigate the situation and bring it to a resolution as quickly as possible. We promise to treat all complaints in a fair, transparent, and professional manner.
 
We understand that clients attach great importance to their certification and occasionally disagree with the result or grade they achieve. Details of how to appeal against a certification decision are contained in your certification agreement or can be requested from technical@cert-id.eu. Appeals are considered by an independent panel of industry experts.


If you have any questions in relation to the above then we are open from 9am-5pm, Monday to Friday.  We can be contacted on technical@cert-id.eu or call us on (+44) (0) 121 308 1818.