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Privacy & Cookies

This privacy policy sets out how Cert ID Europe uses and protects any information that you give Cert ID Europe when you use this website.

Cert ID Europe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cert ID Europe may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2011.

What we collect

We may collect the following information:
  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How cookies are used on this site

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone. These include small files known as "cookies". We do not use these to identify you personally, or to hold any personal data.
These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have provided a username and password so that you don't need to keep repeating these for every web page requested
  • measuring how many people are using services so they can be improved and there is enough capacity to ensure they are fast
You can easily manage these small files yourself if you know how. You can find guidance on managing cookies on the Directgov website

Cookies used by this service

There are two types of cookie:

1. Persistent cookies remain on your computer for a specified time and so are saved to your computer's hard disk.
We use persistent cookies to:
  • identify that a registered user has returned

  • securely remember your login User ID - if you have asked us to do so
  • understand how you use our site and obtain information on website usage - as described above

2. Session cookies are deleted when you close your browser and are usually not saved to your computer's hard disk.
We use session cookies to:
  • hold some types of non-private information you provide while using an interactive tool on the website

  • identify that you have logged in to the site
  • hold your search criteria while you are carrying out a search of the website
  • collect information on website usage - as described above
Cookies for maintaining your session

The following cookies are necessary so that we can provide you a joined-up session, know that you have logged-in (if applicable) and so that you do not have to re-enter information for every web page you request from our service.

Cookie Expiration Cookie Type Description
ASP.NET_SessionId At end of session Session Keeps the user session ID for security reasons
CurrentTheme 24 hours Persist Name of the current visual theme to provide proper
design to the dialog windows
ASPXAUTH At end of session Session This cookie confirms you are logged into the system
ViewMode 24 hours Persist Cookie used to the page view mode required from the user, only used by an administrator if logged into the CMS system
ASPXFORMSAUTH At end of session Session Logged in user authentication cookie
CMSPreferredCulture 23 hours Persist This cookie sets the language of the website

Cookies for remembering your preferences

The following cookies store selections and settings you have asked the service to remember for you.

Cookie Expiration Cookie Type Description
CMSShoppingCart 1 year Persist Keeps the reference to the user active shopping cart
CMSPreferredUICulture 1 year Persist Preferred user content culture

Cookies for measuring use of services

By understanding how people use our services we can improve the information and service provided. This ensures that the service is available when you want it and is fast. We use a number of different methods of gathering this data.

The following cookies assist us in understanding how people use this service.

Cookie Expiration Cookie Type Description
VisitorStatus 30 years Persist Overall status of the visitor to track the site visitors within
the web analytics.
CurrentVisitStatus     Describes the amount of time that you have spent on the site during the current day

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cert ID Europe Limited, Four Oaks House, Lichfield Road, Sutton Coldfield, B74 2TZ, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.